Virtual Registration and Networking

Getting Acquainted with the virtual conference platform

Welcome Note by Altaworld

Opening remarks by Chairperson

Vinita Jajware-Beatty, President, Toronto Insurance Women's Association

Future of Insurance: 2030

Technology is enabling business capabilities for the insurance industry that before were not possible. EY has developed a set of predictions for insurance 2030, driven by the emerging InsurTechs, addressing areas including 1) The radiation of insurance into other industries such as automotive, fast food and commercial real estate, 2) The opportunity and threat for carriers associated with the formation of partner ecosystems to provide more holistic protection for customers across P&C personal and commercial lines, Life, Benefits and more, 3) The ability to provide a single premium price across multiple insurance products, 4) the need to re-price insurance risk every 10 seconds, 5) How carriers can become drivers of truly disruptive innovation, and 6) The structural shift required by both carriers and technology companies to be able to consume/produce micro-functions on demand to support the business.

David Connolly, Partner, Ernst & Young

Digitization & Customer Experience In the New Normal

• Digitization and CX are 2 side of coin
• How Digitization is helping organisation in Covid
• Digitization and Adoption of it to improve CX
• New CX in post Covid world
• How Bajaj Allianz is using technology in Digitization and CX

Dipu KV, President-Head Operations & Customer Service, Bajaj Allianz General Insurance

New dimensions of air travel data for boosting your insurance business

Find out how access to air travel tracking data from around the world can help in elevating your products to the next level. Automate the loss / delay detection, claims validation, pay-outs and more, all accelerated – based on data-driven decisions in real-time. Simplify the processes, cooperate with more airlines, and please your customers at the same time, easily.

Alexandr Lichy, Senior Product Manager, Baggage, SITA

Experimenting with the data and not afraid to Fail!

In the ever expanding world of user DATA, it is key to get, test the right data to see what really works. At the same time, there is so much noise with the tools that claim to solve the bigger data problems. Its critical to cut the clutter and learn with the tests to reach to the right audience and get qualified leads. Let’s explore what do you need to explore the data-driven Marketing campaign

Satvinder Kaur, Vice President-Operations & Digital Strategy, Acrisure

Networking Break

Panel Discussion: Reimagine the Future of Insurance

Join in a candid discussion among industry leaders as they reimagine the future of insurance, sharing their insights into the role technology will play in driving business outcomes, and maximizing the client, carrier and agent experience as they interact within the insurance ecosystem.

Moderator:

Vinita Jajware-Beatty, President, Toronto Insurance Women's Association

Panellists:

Erik Jarrin Peters, Head of Speciality & Affinity Risk, Barents Re

Erick Morazin, Senior Vice-President Global Travel, AXA Partners

Lori Pon, Director, Claim Transformation, The Auto Club Group

Jennifer Wilson, SVP, Director Risk Management Account Servicer, HUB International

Unlocking Transformation for Auto and Homeowners Insurance

Shifting demographics, increasing digital expectations, and rising competitive forces are transforming personal insurance. Using more data up front brings decision points forward in the workflow for better control of your underwriting and a great buying experience. In this presentation, we will showcase LightSpeed® for personal lines, which offers the potential for significant improvements in a wide range of processes such as bindable quotes in two minutes or less with just a name, address, and birthdate.

Jason Polayes, Director Product Management, Personal Auto Underwriting, Verisk

Having It All: Eliminating the Trade-offs Between Improving CX, OPEX, and EX

You can transform your customer experience while both reducing operating costs and improving employee engagement. And in a world of advancing consumer expectations, industry disruption, and The Great Resignation, this is a “must do” versus a “nice to have”. Let’s talk about how to avoid the temptation of doubling down only on customer experience while letting chips fall where they may from an employee experience and operating cost perspective.

Meredith Barnes-Cook, Global Head of Insurance, Ushur

Closing remarks by Chairperson

End of Conference & Open Networking