Director, Claim Transformation and Claim Service Center
The Auto Club Group
Lori is 20+ veteran of the insurance industry with extensive experience in developing a holistic vision and roadmap for seamless claim service delivery leveraging technology innovations and process redesign. She has successfully led the build, implementation and organizational change management for core platforms and integrations across the insurance ecosystem.
In her current role, Lori leads claim system technology initiatives and operations in her oversight of the Claim Transformation, Quick Auto/Property Quick Claim Handling and First Notice of Loss contact center teams. Lori received her BA in Business Administration from Wesleyan College and MBA from Mercer University. Lori has earned her Project Management Professional (PMP) designation and is Lean Six Sigma Green Belt Certified (SSGBC).