Insurance Tech Virtual Conference

Virtual Registration and Networking

Getting Acquainted with the virtual conference platform

Welcome Note by Altaworld

Opening remarks by Chairperson

Transformation in insurance leadership

We are witnessing a fast-paced change, unprecedented challenges, of a shift from the mechanistic to the humanistic approach, from command-and-control to observe-and-adapt approaches, from the heroic-all-knowing leader to a humbly-cohesively guide and advisor. In this context, observation, collaboration, reliance on collective genius, openness to new ways of doing things, recalibration to constantly adapt and adopt new practices for organizations to meet their evolutionary purpose become paramount. What to do to embrace the outer change without letting fear of the inner change hinder the potential of transformations?

Monica Maria Sanchez,EVP, Chief Information Officer, United Insurance Company

Change in insurance world

Transformation is not just reserved for insurance business models, products and technology. Join for a session discussing traditional insurance leadership models and how we also need to transform these inherent models as an integral part of the overall transformation journey. Key focus will be on creating digital dexterity across your leadership teams combined with a deep dive on creating latitude versus traditional functional longitude for insurance leaders.

Lisa Wardlaw, Chief Financial Officer, Farmers Insurance

Managing your models in the age of Digital Transformation – spreadsheets, machine learning models and more…

EASA is a low-code platform which enables companies to rapidly build and publish “fit for purpose” applications. Unlike other low-code platforms, however, EASA enables application builders to leverage existing assets - from pricing tools in Excel (often with macros and VBA), to predictive analytics models created in Python - as "logic engines" for the apps they publish. This approach enables enterprise-grade apps to be deployed that incorporate complex business logic and intellectual property, and completely eliminates the need to recreate the logic that already exists in tools such as Excel. Customers include AIG, Marsh, and Zurich

Sebastian Dewhurst, Business Development, EASA Software

Panel Discussion: Digitized approaches by insurers to mitigate risk and on-time delivery of projects

Join us for an open discussion on digital innovation – what it can and can’t do (alone) to improve enterprise risk management and better patient outcomes. As insurers have learned, digital approaches can remove the places where humans are prone to error and control failures by mitigating risks. However, enterprise solutions alone do not create “default success” for patient outcomes and the rise of partnerships centered on tech enabled risk management strategies are proving to be fertile ground for insurtech growth and behavioral change strategies that require partnerships across insurers, providers, and medical device solutions.

Moderator: Vanessa Sammy, Head of Risk Transfer Strategy, Caresyntax

Panelists:

Stacia Cohen, Executive Vice President, Health Services, CareFirst BlueCross BlueShield

Robert Capobianco, Senior Vice President, Crum & Forster

Kerin Bashaw, Senior Vice President, The Doctors Company

Sarah Wiley, Group Vice President, Sound Physicians

Networking Break

How UX Benchmarking is being applied to digital insurance distribution models in creating better customer engagements

When it comes to understanding the competitive landscape, insurers regularly benchmark their products, pricing, and features to prioritize and define roadmaps. Actuaries analyze lapse rates and expense ratios to understand how they're performing compared to the rest of the industry. But what about applying that same approach to measuring the user experience of customer-facing insurance websites? Donna will share how her company recently completed a deep-dive of two key steps in the insurance-buying process and used benchmarking against 3 other life insurance insuretech sites to understand the strengths and weaknesses across the industry -- defining a research-driven approach to making UX changes. You will learn: what UX is, new approaches, research and study techniques, and the benchmark study results. If you are interested in superb content that shares new knowledge and new insights…plan now on attending.

Donna Jermer, Head of Marketing, Senior Vice President, iptiQ Americas by Swiss Re

Life Insurance in 2025

Life insurers frequently talk about “innovation” and “transformation” - but where will these lofty ideals take us? What will the industry look like in 2025? This session will explore the current life market through the lens of incoming data points and market requests, with the goal of ultimately showcasing the probable future of life insurance distribution, product development , and data usage. Sureify will look at the trends and where they will lead as models mature. We will forecast what insurers should be considering today to stay competitive as they forge into the future.

Dustin Yoder, CEO, Sureify

Increasing Engagement with text messaging in the insurance industry

Now more than ever, insurers and brokers are having to rethink the effectiveness of their customer-engagement strategies. It begs the question, are insureds being met on the digital channel they most prefer? Join Erin Wilson to learn about how our current environment has accelerated the demand for two-way texting across claims, distribution, policy admin, renewals, billing and more. Shell share new data that shows consumers increasing preferences for texting with businesses, both during the Coronavirus pandemic and into the future, and share stories from insurers who have found positive results after implementing texting into their workflows, such as how they: Increase customer contact rates, Boost NPS scores, Accelerate claims cycles by days, Reduce compliance risks and more.

Erin Wilson, Senior Account Executive, Zhipwhip

Panel Discussion: Reimagine the Future of Insurance

Moderator: Meg McKeen, Founder, Adjunct Advisors LLC

Emilio Figueroa, Chief Insurance Officer, Foresight Risk and Insurance Services

Lori Pon, Director, Claim Transformation and Claim Service Center, The Auto Club Group

Michael Cavanaugh, Director of Underwriting, Boost Insurance

Meredith Barnes-Cook, Head of Global Insurance, Ushur

Closing remarks by Chairperson

End of Conference & Open Networking